Support

Something not working? Tell us - a short message is enough.

Write to us

Something not working: [email protected] · Premium and codes: [email protected] · Delete your data: [email protected] · Everything else: [email protected]. We read every message.

Please include: your TV model, what you pressed, what you expected, what happened - and the code from "Send a report" if you have one.

Send a report from the TV

On the TV, open Settings › About & help › Send a report. It sends the app's recent log to us, with logins, server addresses and names hidden, and shows you a short code. Send us that code with what happened. Nothing is sent unless you press it.

A channel doesn't play

Press OK to try again. Many providers allow only one stream at a time, so stop it on any other TV or phone. Then choose Run a connection check on the error screen, or open Settings › Playlists › Connection check. If it plays in another app but not in MAGIC TV, send us a report.

Beta invites

We're inviting a small group of testers with LG TVs. Write to [email protected] with your TV model and we'll send an invite with the install file and your Founding code.

We can't help with your provider's service or tell you where to get a playlist - MAGIC TV is a player only.